VIDEOS

videos

Keynotes

A flavour and sense of the keynote performances.

Taylormarketing

How to use CX to Build Brand Success

The Blue Dot Consumer

Understanding the Modern Customer Connection

AI, Data & Disruption:

Winning the Race for Customer Relevance

Igniting the Spark:

How Creativity & Risk Drive the Innovation Engine

Storytime

Some of the stories Ken tells humanising the changing nature of modern consumers and their values.

AI and Customer Experience

Blue Dot Consumer Metaphor

The 10-Dollars Uber Story

The Lemur Story and the desire for Instant Gratification of Today's consumer

The 6 Generations of Consumers

The Authenticity of Frankenstein Story

Customer Expectations. The Goldfish Story

The Blue Dot Consumer Vlog

Some of the video versions of Ken’s acclaimed blog

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