A CX SCROOGE CHRISTMAS. WHY CONSUMER CONNECTIONS ARE LIKE A CHRISTMAS PUPPY
Nobody wants to be Ebenezer Scrooge. No one wants to be seen as the grumpy old man in the black cloak and hat, devoid of joy. So why is it that many businesses treat their customers that way? The Paramount Value of Customer Connection I am often asked, of all the values of the modern […]