THE POWER OF RISK: CULTIVATING A FAILURE-FRIENDLY CULTURE FOR SUCCESS
On the 14th of October 2024, the crews at SpaceX made aerospace history in catching their returning Starship rocket. The unpiloted 23-storey booster rocket flawlessly docked with micro-precision, bringing with it a new dawn in ‘rapid reusability’
BUILDING A CX PHILOSOPHY: 5-STEPS TO SUCCESS
One of the most frequent questions I receive from both small and medium-sized enterprises and large international corporations is how to establish a sustainable philosophy of Customer Experience (CX) within their organizations.
FAILING TO INNOVATE: THE RELATIONSHIP BETWEEN RISK, FAILURE & RESILIENCE
I am successful, not at everything but at some things. I am a failure, not at everything but at some things. Both are true at the same time. We need to stop viewing the relationship between failure and success as some sort of continuum, this illusion that they are somehow opposites. They are not. Failures […]
THE WISE MIND MANAGER: 5 WAYS TO UP YOUR EMOTIONAL INTELLIGENCE (EQ)
The Great Resignation has many people wondering about the Employee Experience, leadership, motivation and our world of work. It is time to rethink how we recruit, our ways of working and to clarify purpose to those we lead. In our post-pandemic personal life revaluations, there are many factors driving these resignations, from toxic work cultures, […]