Ken Hughes

Leading Consumer Behaviouralist &
The King of Customer Experience

A Business Playbook inspired by Taylor Swift’s Tribal Fandom

Taylormaking isn’t a biography — it’s a customer experience manifesto, disguised as a love letter to the world’s most loyal fanbase. Discover how Taylor Swift’s brand genius can inspire unforgettable customer connections for your business.

A Business Playbook inspired by Taylor Swift’s Tribal Fandom

Ken´s New book lands

september 13

Inspiring speaker
on consumer &
cyber behaviour,
change and
innovation

Keynotes

The Blue Dot Consumer

Taylormaking CX

AI, Data & Disruption
Igniting the Spark

A truly captivating
Story-teller and
Speaker

plays

A truly captivating
Story-teller and
Speaker

plays

Testimonials

“Ken’s true talent is the tailoring of his content to our audiences.  We have invited him to speak at several different Red Bull events in Europe, and he always challenges each of us to think outside of the box. He is an educational and inspirational presenter, as entertaining and engaging as he is challenging. Not to be missed.”

“Ken really brought the modern consumer to life for our licensees and retail partners. His insight into customer connection and evolving expectations was fascinating to hear.”

“Ken is an energetic, thought-provoking speaker. I’ve had Ken speak at two Google events now and Ken has scored higher than any other speaker I’ve ever had before, lasting a longtime in the memories of the delegates.”

mediaelipse02

Storytime

Keynotes

The blue dot consumer

Taylormaking CX

AI, Data & Disruption

Igniting the Spark

Emcee Squared
Bringing your event to the next level
Ken’s reputation as one of the most sought-after keynote speakers is partly due to his sheer energy, charm and on-stage presence. Add relevant and bespoke content to the mix, short intelligent inter-speaker presentations all day, a powerful keynote address, significant time spent getting to know speakers before your event, gamification & interaction with the audience, and being a ‘Golden Thread’ that links the event from start to finish.

Audience
Reactions

"I attended Ken Hughes’ lecture and now I feel like a groupie"

"This guy is the Irish Seth Godin. Loved the Blue Dot @KenHughesIE"

"I’ve seen hundreds of keynotes in my career, and this guy was simply awesome. He is truly the King of CX"

"Nobody knows the customer better than Ken Hughes"

“Just watched such an insightful talk from @KenHughesIE on CX and AI.. WOW"

The most human-centred CX speech I have ever witnessed. A must see

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