RETAIL’S FANTASTICAL TRANSFORMATION
Everywhere you turn, commentators are talking about the Retail Apocalypse. Store closures, malls shutting down, another retail business filing for Chapter 11 protection. It seems bleak, but it is no apocalypse. It makes for good headlines, good debate. Who doesn’t like a good dose of doom and gloom? But retail is not dead or dying, […]
WHAT ST. PATRICK CAN TEACH YOUR BUSINESS
SHAMROCKS, SNAKES AND SHOPPERS: WHAT ST. PATRICK CAN TEACH YOUR BUSINESS March 17th is St. Patricks Day. A day when the Irish all over the world celebrate, and the rest of the world join in. Few other cultures can boast the reach of the Irish. For such a small country, both geographically and in population, you […]
MAN & THE MACHINE: PART II – TRUST ME, I’M A ROBOT
The Superbowl commercials have become as interesting as the game for many of us at this stage, perhaps even more so for some. As a social litmus test, they offer a singular view of where we are as a society through the lens of the brands and businesses trying to reach us. While the Patriots […]
BRING YOUR CUSTOMER EXPERIENCE TO LIFE: A CONNECTED CHRISTMAS
Nokia got a lot of things wrong. While at the press conference announcing the acquisition of the company to Microsoft, the CEO held his head in his hands and cried that ‘they had done nothing wrong but somehow had lost’. The fact that what was once the leading brand in mobile telephony no longer exists […]